Starting date: February 20, 2019 Headcount: 1 Salary offer: 70,000.00 Age limit: 40 to 45 years old Native/Non-native speaking: Native and non-native speaking / fluent in Mandarin (preferably Filipino-Chinese)
SV Qualifications: • Fluent in Mandarin, can understand, read and talk in Mandarin fluently • Good at communications skills • Good at planning skills • Good at problem solving and critical thinking • Good at people management • At least with a bachelor degree of any courses • Has experience on BPO or management will be a plus
SV Job Description: • Operations liability: business process designing, daily/weekly/monthly reporting, quality control, complaint handling, problem finding,analysis and improvement, resolution. • Cultivation and management: Handle Project Orientation, initial training, follow up training, daily catch up and advises, daily feedback for the updated information. • Cost Control: Create monthly shift, optimize the best layout to achieve KPI and Profit target. • Client communication: Create credibility with the client, manage escalation and reporting. • Team development: Able to provide immediate feedback to the team, able to develop talents • KPI Management: Able to make sure the team is meeting all the KPIs • Report analysis: Able to generate reports and provide analysis on the reports.
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