₱ 30,000.00

We’re Hiring: Trust and Safety Associate Cebu

  Customer Service   (Item ID: 94421)

GoTeam is seeking a Trust and Safety Associate who is responsible for protecting clients from fraudulent residents and squatters by performing a range of duties, including monitoring preventative practices and mitigating damages when necessary. To succeed in this role, you must be able to think strategically, communicate effectively, and make decisions independently.

You will be working with a property management company based on the West Coast of the United States that caters to the corporate and residential housing requirements of communities across over 30 cities. The company enables its clients to pursue their opportunities, interests, relationships, and family wherever they may take them by providing flexible housing solutions.

In this position, you will be:

Assisting with the Background Check Approval Process
Owning follow-up for residents flagged as fraudulent or delinquent
Coordinating resolution efforts for escalated situations
Monitoring team inbox in compliance with service level agreements
Reviewing safety incident reports and taking appropriate action
Monitoring fraud detection software to decrease the potential for fraud
Performing administrative tasks efficiently and to company standards
Collaborating with cross-functional stakeholders to improve internal processes (escalation, workflow, and end-to-end process)
Proactively identifying opportunities for process improvement
Being flexible with working non-conventional shifts as needed
Providing context and details in difficult discussions and situations to promote effective resolution and communication.



Job details

Hiring someone

Desired requirements
Organization and attention to detail, with the ability to meet the organization’s standards
Proactive and clear communication skills
Professional demeanor with a customer service-oriented attitude
Independent problem-solving skills
Flexibility and ability to work in a fast-paced, dynamic environment
Tech-savviness and ability to use web-based and app-based platforms
Strong teamwork skills, willing to help out wherever needed
Availability to work 40 hours/week and overtime as required, including non-conventional hours such as evenings and weekends.
Familiarity with US Landlord/ Tenant Disputes/ legal practices and Evictions is a plus

Company description
In 2014, our CTO and Founder Matt Kesby starts Go-Virtual Assistants (GO-VA) with one full-time member. The following year, CEO Fiona Kesby moves to Cebu to be onsite as the company scales. She emphasizes that the best way to attract talent is to take exceptional care of them.

In 8 years, GoTeam has grown its client base to business owners from Australia, the U.S., U.K. and Singapore, among others. Working with highly skilled and motivated team members in GoTeam gives these businesses all the benefits of outsourcing and offshoring, without any of the complications and additional costs of starting their own office locally.

The warmth and welcoming culture of GoTeam starts from Day 1, with our Chief Happiness Officers providing each new team member with a Welcome Kit. HMO Coverage for yourself and 1 dependent kick in on Day 1 as well.

Among GoTeam’s core values are Discovery and Humility. (The overarching one is Care.) Fiona sets an example of leading by these values by consistently encouraging team members to read and discover new skills, industry best practices, and advice for leadership, self-care, and growth.

Monthly “Discover You” events are being held to ensure that the entire company is up-to-date with current developments, celebrate wins from the previous month, and acknowledge those team members who have made an impact in their clients’ businesses and exceed expectations as well.

At GoTeam, no team member is left behind. Everyone is heard and made to feel that they truly belong.

Learn more about Our Culture here: https://go.team/ph/our-culture/

 Published date:

March 16, 2023 1:31 pm

 Expiration date:

April 30, 2023





 City area:

Cebu City


9th Floor, I1 Bldg, Jose Maria Del Mar Street, IT Park, Apas

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 Region: CEBU

 City: Cebu

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