Job Description Main Job Tasks and Responsibilities Answer calls and responds to emails handle customer inquiries both telephonically and by email research required information using available resources] provide customers with products and service information enter new customer information into system update existing customer information process orders, forms, and applications identify and escalate priority issues follow up customers calls where necessary document all call information according to standard operating procedures complete call logs produce call report knowledge in SEO or Social Media is a plus
Qualification Educational Experience College Graduate proficient in relevant computer application required language proficiency knowledge of customer service principles and practices knowledge of call center telephony and technology some experience in call center or customer service environment good Data entry and Typing Skills knowledge of administration and clerical processes
Key Competencies Verbal and Written communication Skills Listening Skills problem analysis and problem solving customer service orientation Highest Education Attainment: College Graduate Company Information OPTIMIZEX Unit 201 Frabelle Bldg. Madrigal Business Park Alabang Muntinlupa City Muntinlupa City
May 8, 2019 11:49 am
December 31, 9999
Unit 201 Frabelle Bldg. Madrigal Business Park Alabang Muntinlupa City
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